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Agent Reassignment
About This Article This article explains the Agent Reassignment option. Enabling Agent Reassignment will reduce the amount of missed chats, which will boost customer satisfaction! The reassignment will...
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Post Chat Survey
About This Article This article explains the post chat survey which allows your website visitors to provide feedback at the end of each chat. The Agent Survey feature allows your website visitors to...
View ArticleAvoiding Offline Requests
About This Article This article explains suggestions on how to avoid offline requests in most cases. It is important to note that it is impossible to avoid 100% of all possible Offline Requests. In...
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Overview of the Dashboard UI
About this Article – This article will cover the layout in detail of each part of the Admin Dashboard and how to set each. The admin dashboard is how you not only how you configure a widget but it’s...
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Disabling the Pre-Chat Form
About This Article This article explains how to disable the pre chat box. If you prefer not to use a pre-chat form, you can disable the feature in the “Settings” tab, under the “Design Studio”...
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Dynamic Agent Content Using Agent Links
About This Article This article explains agent links which can be set to display in Hub for referencing. Agent Links – Supercharge Your Chat Agents SnapEngage offers an incredibly powerful way to embed...
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Routing by tag for reactive chats: Configuration
About This Article This article explains how to use routing by tag, which is used to route. Routing by Tag is an advanced feature, available only on Enterprise Accounts, which enables routing of chats...
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How the tag routing works for proactive chats
About This Article The purpose of this article is to provide a comprehensive overview of how routing by tag works for Proactive chats. Let us assume that we have three agents set up in a widget;...
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How the tag routing works for reactive chats
About This Article The purpose of this article is to provide a comprehensive overview of how routing by tag works for reactive chats. Let us assume that we have two agents set up in a widget; Jasmin...
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How to: Use Labels
About This Article This article will cover labels under the Settings > Hub tab. Labels is a really powerful new feature to allow your agents to categorize conversations sent to your CRM, Help Desk...
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